Privacy Policy

1. Introduction

At Soapnote ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect information that you provide directly to us when you:

• Register for an account
• Create or edit templates
• Save completed PCRs
• Contact us
• Respond to surveys or questionnaires

The types of information we may collect include:

• Personal information such as your name and email address
• Account credentials
• Template content that you create
• PCR content that you generate
• Usage data and analytics information

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent security incidents

4. Healthcare Documentation and HIPAA

Soapnote is designed with healthcare privacy in mind. However, users are ultimately responsible for ensuring their own compliance with applicable healthcare laws and regulations, including HIPAA where applicable.

We strongly advise against including Protected Health Information (PHI) that directly identifies patients in your templates or other content created on our platform.

If you are a covered entity or business associate under HIPAA, you should:

• Use our platform in accordance with HIPAA requirements
• Obtain necessary patient authorizations as required by law
• Contact us for a Business Associate Agreement if necessary

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We strive to protect your personal information but cannot guarantee its absolute security. You are responsible for maintaining the security of your account credentials and for any activities that occur under your account.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Third-Party Services

Our service may contain links to other websites, products, or services that are not owned or controlled by Soapnote. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we have about you
• The right to request correction or deletion of your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability

To exercise these rights, please contact us using the information provided at the end of this policy.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us.